Description

Tekst.ai FeaturesTransform your customer support operations with AI-powered automation that solves common cases, tags, prioritizes, and routes incoming tickets. By leveraging a custom AI tailored to your company's needs, you can streamline your support process, increase productivity, and reduce costs.Key Features

Automated Customer Service

Deploy a custom AI solution that can handle common customer cases, resolving FAQs automatically.Ticket Tagging and Prioritization

Automatically tag and prioritize incoming tickets based on topics or importance, ensuring faster response times.Cost Optimization

Automate the resolution of recurring questions with similar answers, enabling your agents to focus on more complex issues.Contextual AI Training

Train the AI using past data, current routing behavior, and context specific to your company, enhancing its effectiveness.Monitoring and Analysis

Gain valuable insights into your email and ticket handling processes through detailed dashboards, enabling continuous improvement.File Detection and Routing

Detect file types and predict, prioritize, and route them accordingly, streamlining support for file-based inquiries.Use Cases

• Streamlined Ticket Handling

Automate common cases, allowing the AI to resolve FAQs and specialize agents for more complex issues. • Cost Reduction

Automate responses to recurring questions, optimizing agent workload and reducing the cost per ticket. • Prioritized Response

Utilize topic-based prioritization to ensure the most important tickets receive prompt attention. • Data Analysis and Improvement

Monitor and analyze your support operations through comprehensive dashboards to optimize efficiency. • Streamlined File-based Support

Automatically detect and route files, enhancing scalability and efficiency in handling file-related inquiries.Experience faster customer service, reduced costs, and enhanced productivity in your support operations by leveraging AI automation.